FAQs About Our Templates

1. Make payment
2. Download the files
3. You will be sent 2 emails. The first contains a link to the download files. The second is a sales receipt.

1. Make payment
2. Download the files
3. You will be sent 2 emails. The first contains a link to the download files. The second is a sales receipt.

Wire Transfer or BACS - All currencies. For more information please click here.

Credit Card or Debit Card - the currency conversion calculation will be displayed to you at the time of payment. Learn more about currency conversion.

Yes, we accept payment by credit card and debit card:

• Visa/Delta/Electon
• Mastercard/Eurocard
• Discover
• American Express
• Switch/Meastro

1. Credit card or Debit Card - No.

2. PayPal Account - No.

3. Wire Transfer or BACS - Yes. For more information please click here.

1. Credit card or Debit Card - You will receive a sales receipt via email from our payment processor.

2. PayPal Account - You will receive a receipt via email.

3. Wire Transfer or BACS - Yes you will receive an invoice via email.

1. Credit card or Debit Card - When paying as a PayPal guest without an account, please use the same email address associated with your bank card.

2. PayPal Account - The same email address associated with your PayPal account.

3. Wire Transfer or BACS - The same email address associated with your bank account.

1. Credit card or Debit Card - You will receive a sales receipt via email from our payment processor.

2. PayPal Account - You will receive a receipt via email.

3. Wire Transfer or BACS - Yes you will receive an invoice via email.

1. Credit card or Debit Card - The same address associated with your Bank card.

2. PayPal Account - This will happen automatically.

3. Wire Transfer or BACS - The same address associated with your Bank account.

We use PayPal's secure payment system to process all online transactions, whether you pay by credit card, debit card, direct debit or your PayPal account. You can use the VeriSign Identity Protection (VIP) Network which offers an extra layer of security when you log in to PayPal with your PayPal Security Key.

Learn about PayPal's buyer protection.

Wire Transfer or BACS - All countries. For more information please click here.

Credit Card or Debit Card - More than 190 countries. We use PayPal to process payments but you do not need a PayPal account or create a PayPal account to pay us.

PayPal Account - More than 190 countries.

The currency conversion calculation will be displayed to you at the time of payment. Learn more about currency conversion.

1. Make payment
2. Download the files
3. You will be sent 2 emails. The first contains a link to the download files. The second is a sales receipt.
4. Unzip the files to your computer https://www.winzip.com/en/learn/file-formats/zip/

1. Click on the link in the 'Order' email
2. Download the files
3. Unzip the files to your computer https://www.winzip.com/en/learn/file-formats/zip/

1. After payment you will be taken to the download page
2. You will receive an 'Order' email with a link to the download
3. Click on the link in the 'Order' email to the download page
4. Download the files
5. Unzip the files to your computer https://www.winzip.com/en/learn/file-formats/zip/

Yes, we provide ongoing technical support and can also advise on questions regarding the templates and their application.

Please contact us to discuss your requirements and ensure our Templates are right for you.

Yes, you can call us.

For after-sales support questions it is best to email our support team with your documentation attached along with your questions.

One year from the date of purchase.

We will email you one month before the contract finishes asking you if you would like to extend the period by one year.

If at a later date you would like to renew your contract, please email us with proof of purchase (Name, Company Name and Purchase Transaction ID).

We will email you one month before the contract finishes asking you if you would like to extend the period by one year.

If at a later date you would like to renew your contract, please email us with proof of purchase (Name, Company Name and Purchase Transaction ID).

Template license - the product is licensed for you to use within one company indefinitely, unlimited number of users. For more details please read our terms and conditions.

Support and Updates - you receive one years email support and updates from the date of purchase. If you have any questions, please email our support team with your documentation attached along with your questions.

Product development - major updates occur once a year, generally in January or February. This includes updates to the Quality Manual Template, procedures and supporting materials.

Auditors like to see continuous improvement to your Quality System documentation. We aim to help you by refining the documentation through projects we have worked on throughout the year. Implementing these changes to your Quality Manual or Procedures provides evidence of this work for your next Audit.

We also provide new content we insert into the Template packages to you free of charge - for example this year we are working on training materials for Internal Auditor and Staff Training.

Minor improvements are not usually scheduled for release as an update unless they will help your business - such as better processes or flow-chart diagrams.

After purchase, there are instructions to email us your support contact details along with proof of purchase (Name, Company Name and Purchase Transaction ID).

When there is an update, we will email you details of how to download the update.

We will email you one month before the contract finishes asking you if you would like to extend the period by one year.

If at a later date you would like to renew your contract, please email us with proof of purchase (Name, Company Name and Purchase Transaction ID).