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FAQs About Our Templates

Top 10 FAQs

  1. Make payment
  2. Download the files
  3. You will be sent 2 emails. The first contains a link to the download files. The second is a sales receipt.

100% Secure!

Safety is our #1 priority. We guarantee our website and payment processing is 100% secure.

You can use the VeriSign Identity Protection (VIP) Network which offers an extra layer of security when you log in to PayPal with your PayPal Security Key. Learn about PayPal's buyer protection.

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All of the templates are supplied in Word or Excel format and can be easily modified to suit your specific requirements. The guidance documents are supplied as PDFs.


Yes, the templates use commonly formatted body text and heading styles which are easily modified to suit your requirements.


Yes, we provide ongoing technical support and can also advise on questions regarding the templates and their application.


Yes, the table of contents (TOC) is auto formatted to align with headings 1,2, etc.


No you will have everything that you need.


Yes, our templates are purchased and used Worldwide. ISO 9001 is an international standard and this is reflected in our templates.


We use the same numbering sequence as ISO 9001 in our quality manual templates. You are free to replace these with a system that works best for your staff and for the business - as long as the system is logical, documented and communicated, it should be more than adequate.


Yes, the quality manual packages contain everything required to achieve ISO 9001 certification.


Document Format

All of the templates are supplied as MS Word, Excel or PDF formats, you can edit and modify to suit your company. Compatible with Google Docs, Open Office etc.


Yes, the templates use styles for text and headlines, allowing you to easily and quickly adjust the formatting.


Yes, the table of contents (TOC) is auto formatted to align with headings 1,2, etc.


We use the same numbering sequence as ISO 9001 in our quality manual templates. You are free to replace these with a system that works best for your staff and for the business - as long as the system is logical, documented and communicated, it should be more than adequate.


Payment & Billing

  1. Make payment
  2. Download the files
  3. You will be sent 2 emails. The first contains a link to the download files. The second is a sales receipt.

100% Secure

Safety is our #1 priority. We guarantee our website and payment processing is 100% secure.

You can use the VeriSign Identity Protection (VIP) Network which offers an extra layer of security when you log in to PayPal with your PayPal Security Key. Learn about PayPal's buyer protection.

lets encrypt logo


  • Credit Card
  • Debit Card
  • PayPal
  • Apple Pay

What is the buying process?

  1. Make payment
  2. Download the files
  3. You will be sent 2 emails. The first contains a link to the download files. The second is a sales receipt.

Payment processor - We use PayPal and Stripe to process all credit card and debit card payments.

Credit card, Paypal or ApplePay

When paying by PayPal you do not need a PayPal account or create a PayPal account to pay us. Please select 'Don't have a PayPal account?' and pay as a PayPal guest. View screen-shot example of payment without a PayPal account.

Wire Transfer or BACS - For more information please click here.


Wire Transfer or BACS - All currencies. For more information please click here.

Credit Card or Debit Card - the currency conversion calculation will be displayed to you at the time of payment. Learn more about currency conversion.


Yes, we accept payment by credit card and debit card:

  • Visa/Delta/Electon
  • Mastercard/Eurocard
  • Discover
  • American Express
  • Switch/Meastro

Please pay by Wire Transfer or BACS.


Yes, for more information please click here.


No.

1. Credit card or Debit Card - please select 'Don't have a PayPal account?' and pay as a PayPal guest.

2. Wire Transfer or BACS - For more information please click here.


No, unfortunately we do not accept payment over the phone.


1. Credit card or Debit Card - No.

2. PayPal Account - No.

3. Wire Transfer or BACS - Yes. For more information please click here.


No we are not VAT registered. We are registered in the UK with Company No. 07175526.


We are registered in the UK with Company No. 07175526.


We use PayPal and Stripe to process all credit card and debit card payments.

You do not need a PayPal account or create a PayPal account to pay us. Please select 'Don't have a PayPal account?' and pay as a PayPal guest.


Yes, you will receive a sales receipt via email from our payment processor.


1. Credit card or Debit Card - You will receive a sales receipt via email from our payment processor.

2. PayPal Account - You will receive a receipt via email.

3. Wire Transfer or BACS - Yes you will receive an invoice via email.


1. Credit card or Debit Card - When paying as a PayPal guest without an account, please use the same email address associated with your bank card.

2. PayPal Account - The same email address associated with your PayPal account.

3. Wire Transfer or BACS - The same email address associated with your bank account.


1. Credit card or Debit Card - You will receive a sales receipt via email from our payment processor.

2. PayPal Account - You will receive a receipt via email.

3. Wire Transfer or BACS - Yes you will receive an invoice via email.


No.


1. Credit card or Debit Card - The same address associated with your Bank card.

2. PayPal Account - This will happen automatically.

3. Wire Transfer or BACS - The same address associated with your Bank account.


For payment authorization.


We use PayPal's secure payment system to process all online transactions, whether you pay by credit card, debit card, direct debit or your PayPal account. You can use the VeriSign Identity Protection (VIP) Network which offers an extra layer of security when you log in to PayPal with your PayPal Security Key.

Learn about PayPal's buyer protection.


Wire Transfer or BACS - All countries. For more information please click here.

Credit Card or Debit Card - More than 190 countries. We use PayPal to process payments but you do not need a PayPal account or create a PayPal account to pay us.

PayPal Account - More than 190 countries.

The currency conversion calculation will be displayed to you at the time of payment. Learn more about currency conversion.


Downloading & Delivery

  1. Make payment
  2. Download the files
  3. You will be sent 2 emails. The first contains a link to the download files. The second is a sales receipt.
  4. Unzip the files to your computer https://www.winzip.com/en/learn/file-formats/zip/

  1. Click on the link in the 'Order' email
  2. Download the files
  3. Unzip the files to your computer https://www.winzip.com/en/learn/file-formats/zip/

100% Secure

Safety is our #1 priority. We guarantee our website and payment processing is 100% secure.

You can use the VeriSign Identity Protection (VIP) Network which offers an extra layer of security when you log in to PayPal with your PayPal Security Key. Learn about PayPal's buyer protection.

lets encrypt logo


  1. After payment you will be taken to the download page
  2. You will receive an 'Order' email with a link to the download
  3. Click on the link in the 'Order' email to the download page
  4. Download the files
  5. Unzip the files to your computer https://www.winzip.com/en/learn/file-formats/zip/

Yes.


No.


Do you deliver the product by CD, DVD or USB?


You will be sent 2 emails. An 'Order' email with a link to the download and a 'Sales Receipt' email.


You will be sent an email. For more information please click here.


The largest download we sell is 12MB. Different products vary.


System Requirements

  • Microsoft Windows or Mac OS
  • Files are in MS Word, MS Excel or PDF format
  • Compatible with Microsoft Office, SharePoint, iWork, Open Office, LibreOffice and Google Docs
  • Adobe Acrobat Reader
  • Zip (compression)

Support

Yes, we provide ongoing technical support and can also advise on questions regarding the templates and their application.

Please contact us to discuss your requirements and ensure our Templates are right for you.


Yes, you can call us.

For after-sales support questions it is best to email our support team with your documentation attached along with your questions.


Please either contact your bank, or email our support team with your documentation attached along with your questions.


Please contact Paypal


One year from the date of purchase.

We will email you one month before the contract finishes asking you if you would like to extend the period by one year.

If at a later date you would like to renew your contract, please email us with proof of purchase (Name, Company Name and Purchase Transaction ID).


We will email you one month before the contract finishes asking you if you would like to extend the period by one year.

If at a later date you would like to renew your contract, please email us with proof of purchase (Name, Company Name and Purchase Transaction ID).


Yes we offer ISO consultancy services in the UK, please contact us for more information.


Yes we offer ISO consultancy services in the UK, please contact us for more information.


Yes we offer ISO consultancy services in the UK, please contact us for more information.


Yes we offer ISO consultancy services in the UK, please contact us for more information.


License & Updates

Template license - the product is licensed for you to use within one company indefinitely, unlimited number of users. For more details please read our terms and conditions.

Support and Updates - you receive one years email support and updates from the date of purchase. If you have any questions, please email our support team with your documentation attached along with your questions.


Template license - unlimited number of users within your company. The files are MS Word or Excel format.


No. If you wish to use the templates for another company, please email us your requirements and we will offer you a discount on subsequent purchases.


No. You must purchase a copy of the Template for each company client.

We sell three types of multiple-use license:
a. 5 user-license per year
b. 10 user-license per year
c. Unlimited license per year

Please contact us for further information.


Product development - major updates occur once a year, generally in January or February. This includes updates to the Quality Manual Template, procedures and supporting materials.

Auditors like to see continuous improvement to your Quality System documentation. We aim to help you by refining the documentation through projects we have worked on throughout the year. Implementing these changes to your Quality Manual or Procedures provides evidence of this work for your next Audit.

We also provide new content we insert into the Template packages to you free of charge - for example this year we are working on training materials for Internal Auditor and Staff Training.

Minor improvements are not usually scheduled for release as an update unless they will help your business - such as better processes or flow-chart diagrams.


After purchase, there are instructions to email us your support contact details along with proof of purchase (Name, Company Name and Purchase Transaction ID).

When there is an update, we will email you details of how to download the update.


One year from date of purchase.


We will email you one month before the contract finishes asking you if you would like to extend the period by one year.

If at a later date you would like to renew your contract, please email us with proof of purchase (Name, Company Name and Purchase Transaction ID).


20% of the sale price of the Template per company, per year.


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