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Control of Calibrated Equipment Procedure [ISO 9001:2015]

The purpose of this procedure is to define your organization’s responsibilities and activities in order to ensure that all inspection and test equipment used for product, service and process verification is controlled and calibrated against nationally traceable standards at specified intervals and that such devices are available to ensure continuity of measurement capability.

Procedure


Internal Audit Checklist [OHSAS ISO 18001:2007]

The Occupational Health and Safety Assessment Series ISO 18001:2007 audit checklist will help ensure your audits address the necessary requirements. It stands as a reference point before, during and after the audit process and if developed for a specific audit and used correctly will provide the following benefits:

  • Ensures the audit is conducted systematically
  • Promotes audit planning
  • Ensures a consistent audit approach
  • Actively supports your organization’s audit process (OHSAS 18001:2007, Clause 4.5)
  • Provides a repository for notes collected during the audit
  • Ensures uniformity in the performance of different auditors
  • Provides reference to objective evidence

This ISO 18001:2007 audit checklist comprises tables of the certifiable (‘shall’) requirements, from OHSAS 18001:2007, each required is phrased as a question. This audit checklist may be used for element compliance audits and for process audits.


Work Instuction Template

Work instructions are low-level documents showing operational detail. They are optional.

Work instructions might describe how to operate machinery, how to mix chemicals for a certain process, how to process a purchase order, or anything else that you feel is important enough to document and share.

Many companies avoid over-burdening their quality manual by allowing lower-level documents, such as procedures and work instructions to contain the operational detail. Then, simple reference is made to the procedures and work instructions from within the quality manual itself.

Procedure 2


Product Realization & Planning Process

The purpose of this process is to define the activities required to ensure that product realization and planning encompasses the determination of product and process quality objectives, development of required processes, documentation and records.

Product quality objectives are defined in drawings and specifications, contracts, standards, samples, workmanship standards, and applicable legal and regulatory requirements.

Product realization planning includes the following:
• Definition and evaluation of production/service processes
• Development of suitable and capable processes
• Identification of special processes and consideration of associated risks and consequences
• Development and implementation of appropriate process control measures
• Development of instructions (where applicable) and training for process personnel
• Identification of the records required to demonstrate product/process quality

Product realization plans are generated collectively by the Production/Service, Engineering and Quality Functions. The plans are defined in associated production/service documents (e.g. process flowcharts, production/service work orders, process control plans, operator/installation instructions, process validation reports, etc.).

 

Calibration Process

The purpose of this process is to ensure that all inspection and test equipment used for product and process verification is calibrated against nationally traceable standards at specified intervals and that such devices are available to ensure continuity of measurement capability.

 

Customer Satisfaction Process

This document describes the methods for measuring, monitoring and interpreting customer satisfaction to determine if you are meeting customer requirements.

  • A customer satisfaction survey form is sent to the customer with each product or at the completion of service
  • If a customer does not respond within four weeks, a follow-up telephone call is made and a verbal survey is conducted
  • The results customer satisfaction data will be used to determine conclusions on the quality of product 
  • Customer satisfaction data is analyzed by the Quality Management Representative to determine trends
  • The findings are reported to management quarterly and presented at management review meetings


Customer Complaints & Feedback Process

The purpose of this process is to moitor, measuring and take appropriate corrective action from customer complaints and feedback.