Written: 21st March 2018
Author: Richard Keen
Updated: 3rd June 2019
What is a management review for ISO 9001? The management review process requires Top management to periodically review the QMS to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization.
The purpose and final outcome of the management review should be continual improvement of the QMS. As your organization’s QMS increases in its effectiveness and efficiency, your performance will likewise increase.
The frequency or intervals of reviews must be defined in the QMS.
Aim to do a management review at least once a year or more often if appropriate. Little and often is best; there is nothing to say that you have to go through the full agenda each time, nor is there any need to duplicate effort if you cover certain aspects as part of other management meetings.
Internal and external issues should be discussed - and their potential effect on the strategic direction of the organization.
The management review process must ensure that the necessary information is collected ahead of time to allow management to effectively perform the review.
The management review process should focus on the following inputs:
All management reviews must be documented. Observations, conclusions, and recommendations for further necessary action from the review must be recorded. If any corrective action must be taken, Top management should follow up to ensure that the action was effectively implemented.
Auditors should expect to evidence the same outputs from management reviews as ISO 9001:2008 Clause 5.6.3, however, they should note that the results of management reviews can now be held in any format that the organization chooses.
Typical outputs might include:
Management review meeting minutes should be retained as documented information.
It is not a mandatory requirement to document the management review procedure for achieving ISO 9001:2015 certification, however, if the management review process is vital in achieving product quality; you may find a documented procedure useful.
Develop and implement a management review procedure that defines:
The management review process can be measured by assessing the effectiveness of key decisions/outputs; e.g. budgetary changes, forecasts, revised resources plans or changes to the quality policy or objectives.
Management review outputs are intended to improve your business; auditors will look for evidence that this is being achieved.
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