ISO 9001 requires continual improvement of your products and/or services and the effectiveness of the QMS.
Continual improvement draws together various aspects of the Quality Management System:
Contents
- What Drives Continual Improvement
- How To Identify Improvement Opportunities
- Which ISO 9001 Requirements Are Effected by Continual Improvement?
- Should I Document our Continual Improvement Process?
- Continual Improvement Procedure
- What Should You Include In Your Continual Improvement Procedure?
- Measuring Continual Improvement Effectiveness
- Example Continual Improvement Process
- Auditors will Look for Continual Improvement
- Control of Improvement Procedure [ISO 9001]
Our Control of Improvement Procedure is proven to work.
Continual improvement is driven by the objectives set by Top Management. As a minimum, quality objectives should address:
There is no requirement that the organization should set objectives for improvement of all its processes at any one time. It would be unrealistic to expect an organization to make progress in all potential improvements simultaneously.
5 Ways ISO 9001 improves quality.
Each improvement will require the commitment of resources, which should be prioritized by Top Management, especially if investment is required.
Continual improvement is more of a philosophy than a process or system. It requires everyone as a participant to adopt, as part of their normal work, a mind-set of continuously looking for ways to improve processes and systems, i.e. to make them more efficient and effective.
Inputs for improvement opportunities are obtained from the following sources:
Opportunities for improvement may also be identified on a special project basis. The following are examples of such projects:
It is not a mandatory requirement to document your continual improvement process. However, you should always look to adequately define and control any operational processes that stimulate the betterment of your quality management system.
The purpose of the Control of Continual Improvement Procedure is to define your organization’s process for establishing a philosophy of continual improvement throughout our business, which is driven by goals documented in the corporate objectives and policies.
Opportunities for improvement are identified and translated into improvement projects.
Our Control of Improvement Procedure is proven to work.
Develop and implement a Control of Improvement Procedure that defines the roles and responsibilities for:
Opportunities for improvement in operations and processes are identified by functional managers on a continual basis from daily feedback on operations and periodic management reviews.
Opportunities for improvement of products and services are identified mainly by the Sales & Marketing Manager and the Engineering Teams.
Once a solution has been developed, measures and metrics will identify what can be tracked and used to determine whether or not the solution is effective.
Information from these metrics can put in place the structure for continual improvement of the action/solution taken. After the implementation of the solution has begun, the metrics are monitored on a regular basis.
The metrics will reveal whether or not the objectives of the solutions are being met.
External Certification Auditors will look for evidence that your organization is analyzing data from process monitoring, and is then taking the results forward for evaluating process efficiency and/or improving process output.
One point that should be specifically examined is the consistency of the way in which the improvement of any one process contributes to meeting the overall objectives, so as to ensure that this will not conflict with the achievement of other objectives.
ISO 9001 Clauses - ACT
Updated: 10th February 2021
Author: Richard Keen
Richard is our Compliance Director, responsible for content & product development.
But most importantly he is ISO's biggest fanboy and a true evangelist of the standards.
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Control of Improvement Procedure The purpose of this procedure is to define your organization’s process for establishing a philosophy of continual improvement throughout our business, which is driven by goals documented in the corporate objectives and policies. Opportunities for improvement are identified and translated into improvement projects. Forms & Reports also included:
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