What is a Continual Improvement?
ISO 9001 requires continual improvement of your products and/or services and the effectiveness of the Quality Management System.
Contents
- What Drives Continual Improvement
- How To Identify Improvement Opportunities
- Which ISO 9001 Requirements Are Effected by Continual Improvement?
- Should I Document our Continual Improvement Process?
- Continual Improvement Procedure
- Measuring Continual Improvement Effectiveness
- Example Continual Improvement Process
- Auditors will Look for Continual Improvement
- Improvement Procedure
Why Reinvent the Wheel?
Continual improvement draws together various aspects of the Quality Management System:
- Quality policy
- Risks and opportunities
- Quality objectives
- Analysis and evaluation of data
- Audit results
- Management review
- Nonconformity and corrective action
What Drives Continual Improvement?
Continual improvement is more of a philosophy than a process or system. It requires everyone as a participant to adopt, as part of their normal work, a mindset of continuously looking for ways to improve processes and systems, i.e., to make them more efficient and effective.
Continual improvement is driven by the objectives set by Top Management. As a minimum, quality objectives should address:
- The improvement of internal efficiency
- Individual customer requirements
- The level of performance that your market sector expects
There is no requirement that the organization should set objectives for the improvement of all its processes at any one time. It would be unrealistic to expect an organization to progress in all potential improvements simultaneously.
5 Ways ISO 9001 improves quality.
Each improvement will require the commitment of resources, which should be prioritized by Top Management, especially if investment is required.
How To Identify Improvement Opportunities
Continual improvement is more of a philosophy than a process or system. It requires everyone as a participant to adopt, as part of their normal work, a mindset of continuously looking for ways to improve processes and systems, i.e., to make them more efficient and effective.
Inputs for improvement opportunities are obtained from the following sources:
- Customer satisfaction
- Customer complaints and feedback
- Market research and analysis
- Inputs from employees, suppliers and other interested parties
- Internal and external audits of the quality system
- Records of product or process non-conformances
- Data from process and product characteristics and their trends
Opportunities for improvement may also be identified on a special project basis. The following are examples of such projects:
- Non value-added use of floor space
- Excessive inspection/testing
- Excessive handling and storage
- Excessive failures and costs to quality
- Machine set-up changeover times
Which ISO 9001 Requirements Are Effected by Continual Improvement?
- QMS planning
- Quality objectives
- Risks and opportunities
- Recommendations for improvement
- Improvement of the system, processes and product
- Analysis and evaluation of data
- Nonconformity and Corrective action. What is Non-conformance?
Should I Document our Continual Improvement Process?
Documenting your continual improvement process is not a mandatory requirement. However, you should always look to adequately define and control any operational processes that stimulate the improvement of your quality management system.
Continual Improvement Procedure
The purpose of the Continual Improvement Procedure is to define your organization’s process for establishing a philosophy of continual improvement throughout our business, which is driven by goals documented in the corporate objectives and policies.
Opportunities for improvement are identified and translated into improvement projects.
Don’t Try to Manage It All Alone!
What Should You Include In Your Continual Improvement Procedure?
- Improvement Process
- Identifying Opportunities for Improvement
- Analyzing Current QMS Processes
- Identifying Issues & Problems
- Developing Solutions
- Tracking Metrics
- Evaluation, Prioritization and Implementation
- Review
Roles & Responsibilities
Develop and implement a Control of Improvement Procedure that defines the roles and responsibilities for:
- Sourcing improvement opportunities
- Evaluating, prioritizing and implementing improvement opportunities
- Reporting
- Record keeping
Opportunities for improvement in operations and processes are identified by functional managers on a continual basis from daily feedback on operations and periodic management reviews. Opportunities for improvement of products and services are identified mainly by the Sales & Marketing Manager and the Engineering Teams.
Measuring Continual Improvement Effectiveness
Once a solution has been developed, measures and metrics will identify what can be tracked and used to determine whether or not the solution is effective. Information from these metrics can put in place the structure for continual improvement of the action/solution taken. After the implementation of the solution has begun, the metrics are monitored on a regular basis. The metrics will reveal whether or not the objectives of the solutions are being met.
Example Continual Improvement Process
- Select an improvement opportunity
- Form a team
- Analyze the current situation
- Take improvement action
- Study the results
- Standardize ad monitor solution
- Review Improvement Strategy
- Plean for the future - embrace continuous improvement
Auditors will Look for Continual Improvement
External Certification Auditors will look for evidence that your organization is analyzing data from process monitoring and using the results to evaluate process efficiency and/or improve process output.
One point that should be specifically examined is the consistency of the way in which the improvement of any one process contributes to meeting the overall objectives to ensure that this will not conflict with the achievement of other objectives.
ISO 9001
Process Maps
Reports & Forms
