ISO 9001:2015 splits clause 7.1 Resources into:
Ensure that your organization has determined and provided the resources needed for the establishment, implementation, maintenance and continual improvement of the QMS.
Check that your organization has identified which resources it needs to make available in order to ensure the effective operation of the QMS. Resources will often include raw materials, infrastructure, finance, personnel and IT, all of which can be either internally or externally provided.
Auditors may look at the budget to check that some funding has been allocated to the QMS but they might dig deeper, checking if the organization has really identified all types of resources required and that it has taken action to ensure that those resources are available as needed.
You should seek and record evidence conforming that your organization has considered the need for external resources in addition to the need for internal resources.
You should seek and record evidence to confirm that your organization has provided the staff necessary for the effective implementation of the QMS and for the operation and control of its processes.
You should seek and record evidence to confirm that your organization has provided the infrastructure necessary for the effective implementation of the QMS and for the operation and control of its processes.
For the operation of processes You should seek and record evidence to confirm that your organization has identified, provided and maintained the infrastructure necessary for achieving product conformance.
ISO 9001 Clauses - DO
- 7 Support
- 7.1 Resources
- Human Resources
- 7.2 Competence
- 7.3 Awareness
- 7.4 Communication
- 7.5 Documented information
- 8 Operation
- 8.1 Operational planning and control
- 8.2 Requirements for products and services
- 8.3 Design and development of products and services
- 8.4 Control of externally provided processes, products and services
- 8.5 Product and service provision
- 8.6 Release of products and services
- 8.7 Control of nonconforming outputs
Updated: 24th February 2020
Author: Richard Keen
Richard is our Compliance Director, responsible for content & product development.
But most importantly he is ISO's biggest fanboy and a true evangelist of the standards.
Learn more about Richard