To be ISO compliant evidence should demonstrate that your organization is reviewing internal and external issues (context) at periodic intervals that might effect your business.
Contents
The purpose of the Context of the organization Procedure is to outline your organization’s process for the identification and determination of internal and external issues, interested party requirements, processes that relate to the management system, and which influence the strategic direction (where we’re going) and our operational purpose (what we make and do).
Our Organizational Context Procedure is proven to work.
You will need to determine and understand the various internal and external issues typically experienced in your type of organization that can have positive or negative impacts.
We suggest using a Context & Interested Parties Matrix (included in our Context of the organization Procedure) to document any external and internal issues relevant to your organization's operational purpose and strategic direction that may affect its ability to achieve the intended result of the management system as directed by Top Management.
To assess whether your organization has a high-level, conceptual understanding of its internal and external issues that affect it, either positively or negatively, its ability to achieve the intended outcomes, you should describe the processes used by your organization to identify internal and external issues and make reference to all objective evidence, including examples of these issues.
The standards do not specify that these internal and external issues, or their monitoring and review, be documented, so there might not be ‘lists of issues’ or records of reviews. However, information can be obtained via interviews with relevant Top Management in relation to your organization’s context and its strategic direction, the identified issues and conditions, and how these may affect the intended outcomes of the management system.
Collate evidence to provide assurance that your organization is regularly, or as necessary, reviewing and updating its external and internal issues.
Our Organizational Context Procedure is proven to work.
Although there is no requirement in ISO standards for documented information to define the context of the organization, your organization will find it helpful to retain the types of documented information listed below to help demonstrate compliance:
Reviewing your organization’s context could include interviews with senior management, questionnaires, surveys, research, drivers and trends, performance indicators, internal audits, gap analysis and other continual improvement, nonconformity and corrective action and analysis tools.
Cross-functional input is essential for the specific expertise required to identify the full breadth of issues, such as finance, training, human resources, commercial, engineering and design, etc.
Not only will this ensure a broader appreciation of the context but also wider engagement, particularly with those functions not previously involved with the QMS.
Using a SWOT Analysis Template identify and analyze your organization’s strengths, weaknesses, opportunities and threats.
Strengths are characteristics of our organization that allow operation more efficiently and effectively than competitors. For example:
Weaknesses are areas that are recognized as needing improvement. Consider:
Opportunities are trends, circumstances or business opportunities that may be taken advantage of. E.g.
Threats can be external or internal and are anything that can adversely affect business or operations. External threats could be economic, new legislation or even a new competitor in the market. Internal threats could be a skill or staff shortage within our organization. For example:
A workshop approach often allows ideas to be shared and provides an effective and efficient way of achieving a valuable outcome. The workshop could simply be a discussion identifying the issues that can be mapped out using Political, Economic, Social, Technological, Legal and Environmental (PESTLE) analysis.
This method helps to structure the conversation and will also help to achieve buy-in to what is often seen as a peripheral or niche area.
What is happening politically in the environment in which we operate?
What is happening with respect to ecological and environmental issues?
What is happening technology-wise which can impact what we do?
What is occurring socially and culturally in the markets in which we operate?
What is happening with changes to legislation?
What is happening within the economy?
Our Organizational Context Procedure is proven to work.
To be compliant, evidence should be obtained that proves that your organization is reviewing all pertinent internal and external issues at periodic intervals.
Although there is no requirement for documented information to define the context of the organization, your organization will find it helpful to retain the following documents and information to help justify compliance:
Updated: 26th February 2022
Author: Richard Keen
Richard is our Compliance Director, responsible for content & product development.
But most importantly he is ISO's biggest fanboy and a true evangelist of the standards.
Learn more about Richard
Don’t Try to Manage It All Alone!
Our ISO Auditors and Quality Manager Trainers have been in this industry for years, and since 2002 we’ve been providing thousands of small businesses and large corporations with the tools they need to get certified.
Instead of trying to create everything you need to follow this process from scratch, use ours. We have procedures, templates, checklists, process maps, forms and gap analysis tools to help you control your documented information without missing a single input or output.
Before you invest all the hours reinventing the wheel, before you spend countless dollars outsourcing the task — try our templates.
| QMS ISO 9001 |
EMS ISO 14001 |
OH&S ISO 45001 |
|
Organizational Context Procedure The purpose of this procedure is to outline your organization’s process for the identification and determination of internal and external issues, interested party requirements, management system scope and processes that relate to our health and safety management system, and which influence our strategic direction (where we’re going) and our operational purpose (what we make and do). Forms & Reports also included:
>> Free Download - Control of Calibrated Equipment Procedure - this will give you a good idea of what to expect when you purchase the procedure. |
$19 USD |
Pay by Credit Card, Debit Card, PayPal or Apple Pay.
|
Please read our Money Back Guarantee. |
Are The Templates Suitable For You?
Bought by Small Businesses and Large Corporations our templates have been sold online and CD since 2002.
Used by:
The Templates are used by first-timers following our step-by-step, clause-by-clause guidance documents; and experienced Quality Managers wishing to streamline and improve their existing documentation.
The application of our templates and quality manuals is scalable and generic; regardless of the size and type of organization. The elements that form the quality management system are the same.
Five Reasons To Choose Our Templates
1. Our customizable templates save you time and money by offering a streamlined process to create your quality documentation
2. They’ve got everything you need in one simple template
3. Proven to work our templates have helped thousands of businesses big and small achieve certification
4. Documents use styles to make reformatting and rebranding a breeze
5. Our templates are generalizable for any industry or sector. The application of our templates is scalable and generic; regardless of the size and type of organization.
| About Us | Contact Us |
|
|
Endeavour Technical Limited © 2002 - 2023 |
|
|
71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom |
|
|
Registered in England No. 07175526 |
|
| [email protected] | |
|
Telephone: 0845 054 2886 (UK only) |
|
| Terms | Privacy | |
