Template license - the product is licensed for you to use within one company indefinately. For more details please read our terms and conditions.
Support and Updates - you receive one years email support and updates from the date of purchase. If you have any questions, please email our support team with your documentation attached along with your questions.
No. If you wish to use the templates for another company, please email us your requirements and we will offer you a discount on subsequent purchases.
No. You must purchase a copy of the Template for each company client.
We sell three types of muliple-use license:
a. 5 user-license per year
b. 10 user-license per year
c. Unlimited license per year
Please contact us for further information.
Product development - major updates occur once a year, generally in January or February. This includes updates to the Quality Manual Template, procedures and supporting materials.
Auditors like to see continuous improvement to your Quality System documentation. We aim to help you by refining the documentation through projects we have worked on throughout the year. Implementing these changes to your Quality Manual or Procedures provides evidence of this work for your next Audit.
We also provide new content we insert into the Template packages to you free of charge - for example this year we are working on training materials for Internal Auditor and Staff Training.
Minor improvements are not usually scheduled for release as an update unless they will help your business - such as better processes or flow-chart diagrams.
After purchase, there are instructions to email us your support contact details along with proof of purchase (Name, Company Name and Purchase Transaction ID).
When there is an update, we will email you details of how to download the update.
One year from date of purchase.
We will email you one month before the contract finishes asking you if you would like to extend the period by one year.
If at a later date you would like to renew your contract, please email us with proof of purchase (Name, Company Name and Purchase Transaction ID).
20% of the sale price of the Template per company, per year.