8.4 Control of Externally provided Processes, Products and Services [with Checklists]

8.4.1 General

You should seek and record evidence that your organization has retained documented information that records not only the criteria by which suppliers were selected, but also the results of the selection activities, and the results from the monitoring of their performance.


8.4.2 Type and Extent of Control

You should seek and record evidence you’re your organization has ensured that the supplied product or service meets the specified requirements.

Confirm that your organization has established and implement a process of inspection to ensure that purchased products conform to:

  • Purchase orders
  • Delivery notes
  • Product specifications
  • National or international standards

8.4.3 Information for External Providers

You should seek and record evidence that your organization has, where appropriate, communicated not just the products or services they wish to receive, but also any processes they want the external provider to undertake on their behalf, as well as any interactions with your organization’s QMS. You should also check that the requirement for competency of external personnel is communicated.

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Each ISO 9001 Clause Explained

Updated: 23th March 2023
Author: Richard Keen

Richard Keen

Richard Keen

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