8.4 Control of Externally Provided Processes, Products and Services [ISO 9001 Checklists]

8.4.1 General

You should seek and record evidence that your organization has retained documented information that records not only the criteria by which suppliers were selected, but also the results of the selection activities, and the results from the monitoring of their performance.

8.4.1 General
8.4.2 Type and Extent of Control
8.4.3 Information for External Providers
Supplier Audit Checklist
Supplier Self-Evaluation
Purchasing Procedure
Supplier Evaluation Procedure
Supplier Corrective Action Procedure

8.4.2 Type and Extent of Control

You should seek and record evidence you’re your organization has ensured that the supplied product or service meets the specified requirements.

Confirm that your organization has established and implement a process of inspection to ensure that purchased products conform to:

Purchase orders
Delivery notes
Product specifications
National or international standards

8.4.3 Information for External Providers

You should seek and record evidence that your organization has, where appropriate, communicated not just the products or services they wish to receive, but also any processes they want the external provider to undertake on their behalf, as well as any interactions with your organization’s QMS. You should also check that the requirement for competency of external personnel is communicated.

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8.5 Product and Service Provision

Each ISO 9001 Clause Explained

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		ISO 9001
Supplier Audit Checklist The Supplier Audit Checklist evaluates the quality of a current or prospective supplier/vendor's processes, ensuring that key risks to your organization’s objectives are being controlled. Use this checklist to streamline your supplier evaluation process, enhance risk management, and ensure high-quality standards across your supply chain. Contents Supplier Audit Checklist - view sample Audit Finds Summary (automated charts) - view sample Process Turtle Diagram Instructions Benefits Enhanced Risk Management: Focuses on key risks, ensuring that major threats to your organization’s objectives are identified and controlled Improved Supplier Quality: Provides a detailed evaluation of supplier processes, helping to ensure high-quality standards Clear Communication: Uses a 'traffic light' system to visually communicate risk levels, making audit findings easy to understand Data-Driven Decisions: Automated charts and summaries provide a clear overview of audit results, supporting informed decision-making Streamlined Reporting: Simplifies the process of generating audit reports and management review documentation Objective Scoring: Provides a consistent and objective method for scoring audit findings, ensuring fairness and transparency This template is included in our Internal Audit Toolkit and Quality Manual Template.	Supplier Audit Checklist 89 Questions - view sample Evidence Required What to look for Score Observations Operational Control Process Approach Performance Internal Auditing Receiving Inspection Improvement Quality Planning Design Training and Competence Control of Nonconforming Product Part Approval Management Responsibility The answers will automatically populate and update the Audit Finding Summary and charts. Audit Finding Summary Automated Charts - view sample Compliance Summary OFIs by Section Recommendations Process Maps Process Turtle Diagram	USD $29 Add to Cart Get a Quote
Supplier Self-Evaluation Audit The Supplier Self-Evaluation Audit is a comprehensive questionnaire designed for current or prospective suppliers to complete. It helps you evaluate their quality assurance capabilities. This self-evaluation tool ensures that suppliers meet your organization’s standards before procurement decisions are made. Contents Self-evaluation Questionnaire - view sample Self-evaluation Summary (automated charts) - view sample Instructions Benefits Enhanced Risk Management: Identifies potential risks in supplier processes, allowing for proactive issue resolution before procurement decisions are made Improved Compliance: Ensures suppliers meet ISO standards, reducing the risk of non-compliance and associated penalties Informed Decision-Making: Supports procurement decisions with detailed data and automated summaries, ensuring you select suppliers that meet your quality standards Stakeholder Assurance: Demonstrates a rigorous and consistent approach to supplier evaluation, building trust and confidence among stakeholders This template is included in our Internal Audit Toolkit and Quality Manual Template.	Self-Evaluation Questionnaire 64 Questions - view sample Manufacturing Receiving Inspection Quality System Measuring and Test Equipment Nonconforming Product Production Process Inspections The answers will automatically populate and update the Self-Evaluation Summary and charts. Self-Evaluation Summary Automated Charts - view sample Compliance Summary Recommendations OFIs by Element	USD $29 Add to Cart Get a Quote

		ISO 9001
Purchasing Procedure This procedure defines the activities required to ensure that purchased products conform to the specified purchase requirements by detailing the combination of supplier controls, purchasing requirements, and purchased product inspection, taking into account the potential consequences of a non-conforming product being delivered. Free Download - Control of Calibrated Equipment Procedure - this will give you a good idea of what to expect when you purchase the procedure. I'm looking for more Procedures	Process Maps Purchasing Process Overview (turtle diagram) Purchasing Process Map Reports & Forms Approved Supplier List Purchase Requisition Purchase Order Form Receiving Inspection Log	USD $25 Add to Cart Get a Quote

		ISO 9001
Supplier Evaluation Procedure The purpose of this procedure is to define non-critical and critical materials or services and describe the methods for selecting, evaluating, approving and re-evaluating suppliers and subcontractors. It details the combination of supplier controls, purchasing requirements and purchased product inspection, taking into account the potential consequences of a nonconforming product being delivered. Free Download - Control of Calibrated Equipment Procedure - this will give you a good idea of what to expect when you purchase the procedure. I'm looking for more Procedures	Process Maps Supplier Evaluation Process Overview (turtle diagram) Reports & Forms Initial Supplier Assessment Supplier Evaluation Report Approved Supplier List	USD $25 Add to Cart Get a Quote

		ISO 9001
Supplier Corrective Action Procedure Suppliers are responsible for providing defect-free products, components, and assemblies. This procedure defines and establishes the specific requirements for suppliers of purchased products, components, assemblies, and services. The intent is to resolve defects and non-conformities in the supply chain and prevent their recurrence by eliminating the root cause of the problem. Free Download - Control of Calibrated Equipment Procedure - this will give you a good idea of what to expect when you purchase the procedure. I'm looking for more Procedures	Process Maps Supplier Corrective Action Process Overview (turtle diagram) Supplier Corrective Action Process Map Reports & Forms Supplier Corrective Action Request Toolkits Supplier Corrective Action Tracker	USD $25 Add to Cart Get a Quote

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