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8.5 Product and Service Provision [ISO 9001 Procedure]

Product and Service Provision - Control

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You should seek and record evidence that your organization has controlled the conditions by which products or services are provided, ensuring that:

  • Documented information that defines the characteristics of the product or service is available
  • Documented information that defines the activities that need to be performed to produce the product or deliver the service is available, and that this specifies the results that are to be achieved
  • Monitoring and measurement takes place at appropriate points in the production process to ensure that both the processes themselves and the process outputs meet the organization’s acceptance criteria
  • The process environment and infrastructure are suitable
  • Suitable monitoring and measurement resources are made available
  • Personnel are competent and, where necessary, appropriately qualified
  • For processes where the results cannot be verified by subsequent monitoring or measurement
  • The process itself is initially validated and then periodically re-evaluated
  • Product and service release, delivery and post-delivery activities are implemented
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Should I Document Control of Production and Service Provision?

Documenting your production and service provision process is not a mandatory requirement. However, you should always look to adequately define and control any operational processes that directly impact product quality. Therefore, implementing a production and service provision procedure will be appropriate for most businesses where such activities are undertaken.

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How's Best to Document the Process?

Develop and implement a procedure that defines:

  • How the organization ensures purchased products conform to specified requirements
  • How the organization evaluates potential suppliers
  • What information is required for product approval
  • Any QMS requirements
  • Any design and development interfaces
  • How the purchased product is verified

Measuring Control of Production and Service Provision Effectiveness

The effectiveness of the production and service provision may be evaluated by reviewing all elements of process and by looking for evidence that all activities are planned and conducted under controlled conditions.

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Our ISO Auditors and Quality Manager Trainers have been in this industry for years, and since 2002 we’ve been providing thousands of small businesses and large corporations with the tools they need to get certified.

Instead of trying to create everything you need to follow this process from scratch, use ours. We have procedures, templates, checklists, process maps, forms and gap analysis tools to help you control your documented information without missing a single input or output.

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iso 9001ISO 9001

Product & Service Provision ProcedureProduct & Service Provision Procedure

This procedure aims to define the activities required to ensure that all elements of the production and service provision process are planned and conducted under control conditions further to ensure conformity to Customer or other specified requirements. 

Free Download - Control of Calibrated Equipment Procedure - this will give you a good idea of what to expect when you purchase the procedure.

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Process MapsProcess Maps

  • Product & Service Provision Process Overview (turtle diagram)

Reports & FormsReports & Forms

  • Production Control Plan
  • Traceability Log
  • Customer Property Log
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Bought by Small Businesses and Large Corporations our templates have been sold online in 132 counties for more than 20 years – since 2002.
Used by Small Businesses – dentists, accountants, engineers
Used by Large organizations – hospitals, power plants, aircraft manufacturers
The Templates are used by first-timers following our step-by-step, clause-by-clause guidance documents; and experienced Quality Managers wishing to streamline and improve their existing documentation.
The application of our templates is scalable and generic; regardless of the size and type of organization. The elements that form the quality management system are the same.
Written in International English – our Templates are used Worldwide. The standard of documentation is exactly the same in the U.S. as it is in the U.K., Australia or Dubai.
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Five Reasons To Choose Our Templates

1. Our customizable templates save you time and money by offering a streamlined process to create your quality documentation
2. They’ve got everything you need in one simple template
3. Proven to work our templates have helped thousands of businesses big and small achieve certification
4. Documents use styles to make reformatting and rebranding a breeze
5. Our templates are generalizable for any industry or sector. The application of our templates is scalable and generic; regardless of the size and type of organization.
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