8.3 Design and Development of Products and Services Explained

What is ISO 9001 Design and Development of Products and Services? Following the Design and Development clause within ISO will give companies a specific process for how their product or Service should be designed and developed to meet customer expectations.

What is ISO 9001 Design and Development Procedure? The purpose of the Design and Development Procedure is to ensure that all design and development interfaces among different organizational functions and groups are defined and properly managed to ensure effective communication and clear assignment of responsibility. When the design and development process is outsourced, the supplier will meet the requirements of this procedure and provide objective evidence that the requirements were met.

Contents

ISO 9001:2015 ISO 9001:2008 Summary of Changes
8.3 Design And Development Of Products And Services 7.3 Design and Development Title only.
8.3.1 General N/A No ISO 9001:2008 Equivalent This is a new requirement that mandates the introduction of a design and development process where this activity is required.
8.3.2 Design And Development Planning 7.3.1 Design And Development Planning This requirement expands upon the requirements from ISO 9001:2008 Clause 7.3.1 – Design and Development Planning. It is likely that organizations complying with ISO 9001:2008 will already be undertaking the activities required by this clause
8.3.3 Design And Development Inputs 7.3.2 Design And Development Inputs Organizations should note the additional requirements to ensure that when design and development is undertaken that the design inputs include standards, and relevant codes of practice that the organization is committed to implementing.
Where the organization is responsible for the design of its products, the organization must consider the potential consequences of failure due to the nature of the products or services.
8.3.4 Design And Development Controls 7.3.4 Design And Development Review These requirements are comparable to the requirements from ISO 9001:2008. It is likely that organizations complying with ISO 9001:2008 will already be undertaking the activities required by this clause
7.3.5 Design And Development Verification
7.3.6 Design And Development Validation
8.3.5 Design And Development Outputs 7.3.3 Design And Development Outputs
8.3.6 Design And Development Changes 7.3.7 Design & Development Changes

ISO 9001 Design and Development Process

When it comes to the ISO 9001 Design and Development Process, there is a set of steps that are outlined for the most effective results.

Design and Development Steps

  • 8.3.2 Design and Development Planning
  • 8.3.3 Design and Development Inputs
  • 8.3.4 Design and Development Controls
  • 8.3.5 Design and Development Outputs
  • 8.3.6 Design and Development Changes

From start to finish, these steps and their procedure serve to guide a company in the right direction when they are planning and developing their product.

To summarize these steps, you will begin with a concrete idea for a product, accompanied by a solid plan of action, followed by more detailed planning, a physical prototype, and changes to improve these areas.

Architects design drawing

8.3.1 General

This is a new requirement that mandates the introduction of a design and development process where this activity is required. You should seek and record evidence that, where applicable, your organization has implemented a design and development process to allow effective product or service provision, where the requirements for products and services are not defined by the customer or interested parties.

8.3.2 Design and Development Planning

This requirement expands upon the requirements from ISO 9001:2008 Clause 7.3.1 – Design and Development Planning. It is likely that if your organization already complies with ISO 9001:2008, you will already be undertaking the activities required by this clause.

You should seek and record evidence that your organization has considered the explicitly referenced considerations relating to the design and development process set out above. You should also ensure that your organization has retained documented information to confirm the identified design and development requirements were met and that design reviews were undertaken.

8.3.3 Design and Development Inputs

The next step of the design and development procedure is the design inputs. Since the last stage was for planning, this is the actual first step toward the direction of creating and implementing the product that is in question.

In other words, the company will take their very first actions during the design input stage in correlation with the plan that they put into place in the beginning of the process.

This requirement expands upon the requirements from ISO 9001:2008 Clause 7.3.2 - Design and Development Inputs 7.3.1. You should seek and record evidence that your organization has documented and retained information concerning the need for internal and external resources and the potential consequences of design or development failure.

The main points of the design input process are to make sure that the requirements of the customer are being met by the product as well as the regulations of the government or industry that the product falls under. This step should be documented and recorded, ensuring that this information is correct.

8.3.4 Design and Development Controls

This requirement is comparable to the requirements from ISO 9001:2008 Clauses 7.3.3, 7.3.4, 7.3.5 and 7.3.6. You should seek and record evidence that your organization has applied the necessary controls to its design and development process in order to ensure that:
1. The results from undertaking the design and development process are clearly defined;
2. The design and development reviews take place in accordance with planned arrangements;
3. The design and development outputs meet the design and development inputs (verification);
4. The resulting products and services are fit for their intended use or specified application where this is known to the organization (validation).

8.3.5 Design and Development Outputs

Following the design input, the company will move on to design and development outputs. Contrary to the input stage, this process will include creating an actually definition of the product’s design. The ISO 9001 guidelines do not give any specific requirements for how this design should be documented.

Some ideas for product design and development output documentation can be drawings of the model, written instructions for assembling the product, or something similar.

This requirement is comparable to the requirement from ISO 9001:2008 Clauses 7.3.3 – Design Development Outputs. You should seek and record evidence that the additional requirement to retain documented information concerning design outputs. You should also check the need for design outputs to reference monitoring and measuring requirements.

Competence and awareness signing contract

Design and Development Final Stages

The final steps of the design and development process include the confirmation that the actual physical prototype is in good standing, as well as the implementation of changes and solutions for any problems that might arise.

After the design and development process has been thoroughly reviewed, the company will move on to design and development validation. This is where the very first prototype of the product is built and tested for quality and competency with all requirements.

This prototype of the product should also meet the requirements for the intended use that were defined in the planning step. In other words, the test product should work efficiently for the actions it is supposed to carry out or the problem it should solve for the consumer.

The design and development review process will consist of going over the past and future steps of product development in order to ensure everything is running smoothly. During this step, the company should be able to identify and confirm that their product design meets all necessary requirements.

In the event that there are any problems with the product itself or the compliance with the regulations in question, actions must be taken to change them and get the process back onto the right track. The end of the design and development stage will include the review of company personnel and the documentation of their progress.

8.3.6 Design and Development Changes

This requirement is directly comparable to ISO 9001:2008 Clause 7.3.7 - Control of Design and Development Changes. It is important to control design changes throughout the design and development process and it should be clear how these changes are handled and what affects they have on the product.

You should seek and record evidence that your organization has retained documented information concerning:

  • Design and development changes;
  • The results of reviews;
  • The authorization of changes;
  • Actions taken to prevent adverse impacts.

The control of design and development changes area is the last step of the development process. If there is anything wrong with the test product that was created in the previous validation procedure, this will be where the changes take place.

These changes can be anything from edits to previous product sketches or a revision to the instructions of use or assembly that were also defined in the planning stage. To avoid any detrimental mistakes, these changes should be thoroughly researched and discussed before they are implemented.

If anyone in the company is able to make changes to the product design or assembly without the assurance that it will make it more successful, the process can become misconstrued and confusing. Any changes that are made during this stage should be properly documented for future reference.

Related Questions

What are the ISO 9001 guidelines for customer satisfaction?

Just like the process that was outlined for design and development, the customer satisfaction procedure gives companies a guideline for how they can make sure their customers are happy with the service and products they are receiving. This also includes close monitoring and a lot of documentation for efficiency.

What documents are required for ISO 9001?

For ISO 9001 certification, all companies must have possession of a quality manual, quality policy, quality objectives, quality records, as well as six more specific procedures. These procedures are control of documents, control of records, internal audit, control of nonconforming product, corrective action, and preventative action.

 

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Updated: 13th May 2020
Author: Richard Keen

Richard Keen

Richard Keen

Richard is our Compliance Director, responsible for content & product development.
But most importantly he is ISO's biggest fanboy and a true evangelist of the standards.
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Design & Development Procedure

The purpose of this procedure is to ensure that all design and development interfaces among different organizational functions and groups are defined and properly managed to ensure effective communication and clear assignment of responsibility.

When the design and development process is outsourced, the supplier will meet the requirements of this procedure and provide objective evidence that the requirements were met.

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  • Control of Design & Development Process Activity Map
  • Design Change Request
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