Human Resources Procedure [ISO 9001 Template & Forms]

A Human Resources Procedure is not specified as a clause or requirement in ISO 9001, however it is an important business function and should not be overlooked. It can be applied to clauses 5.3 Roles, Resposibilities & Authorities, 7.1.2 People, 7.2 Competence and 7.3 Awareness.


ISO procedure

Do You Need A Human Resources Procedure for ISO 9001?

This is up to you, it is not a requirement of ISO 9001.

If you are a large company and human resouces (HR) are crucial to your operation - then Yes, you should consider documenting your human resources procedures and processes.

What Should You Include In Your HR Procedure?

We recommend you document:

  • The processes for employing and empowering human resources
  • Identifying roles & responsibilities
  • Training needs
  • Providing opportunities for attaining competencies
  • Assessing the effectiveness of training
  • Planning, reporting and retaining associated training files and records

Human Resources Roles and Responsibilities

Roles & Responsibilities

Top Management and the Human Resources Manager Are Responsible For:

  • Summarising major training initiatives and activities planned for a given budget year
  • Ensuring that there are adequate resources for training
  • Assigning relevant roles and responsibilities
  • Ensuring that managers and supervisors undertake training relevant to their responsibilities

Line Managers and Supervisors Are Responsible For:

  • Undertaking training relevant to their responsibilities
  • Consider the implications on their department and plan training needs accordingly
  • Implementation of these procedures in their area of responsibility
  • Identifying training needs with employees; Including relevant safety awareness information and items in team meetings
  • Conducting weekly departmental meetings
  • Following safe work practices and ensuring the safety of themselves and others whilst at work
  • Reviewing copies of workers qualifications, licenses and certificates
  • Ensuring that employees and contractors under their control are trained to complete their tasks
  • Ensuring that employees are assigned only to tasks for which they are competent to perform
  • Ensuring that contractors, sub-contractors and their workers have undertaken an induction

Salaried Employees Are Responsible For:

  • Being aware of the risks and control measures associated with their job so they are not injured
  • Obtaining and ensuring relevant licences, certificates and competencies required for their role
  • Participating in identification of training needs
  • Giving contractors, sub-contractors and their workers a local area induction;
  • Following safe work practices and ensuring the safety of themselves and others whilst at work
  • Completing relevant inductions and training as directed by their Supervisor
  • Providing copies of appropriate qualifications, licenses and certificates.

Temporary Employees and Contractors Are Responsible For:

  • Attending site specific induction training prior to commencing work on site
  • Following safe work practices and ensuring the safety of themselves and others whilst at work
  • Having appropriate licenses, permits and certificates for their tasks and that these remain valid
  • Providing copies of appropriate qualifications, licenses and certificates


Recruitment and Selection

Your company is committed to understanding the resource needs and for ensuring appropriate levels of qualified and competent staff in order to provide the effective implementation and control of the QMS, to meet customer needs and to ensure a high level of customer satisfaction.

The Human Resources Manager reviews the requirements and identifies human resource needs when objectives are reviewed or as the need arises (e.g. to cover maternity leave, leavers etc.).

The Human Resources Manager defines the competencies required for each position and draws up a job description as appropriate.

Line Managers and Supervisors with the authority to appoint workers ensure that new employees hold the required and current qualifications, certificates and licences for the position to which they are appointed.

Employees are responsible for ensuring details of relevant qualifications, certificates or licences appear, are correct and are maintained.

To ensure that the best recruit is selected to meet the job requirements, all permanent and contract employees are selected on the basis of their skills, experience and competence.



All new personnel including temporary staff should receive induction training; the training will be conducted by the Human Resources Department and will be completed in the first month of employment.

Training is given to improve and ensure that all personnel are suitably aware and trained in all aspects of their duties, responsibilities and job functions, as well as, your organization’s quality management system and the requirements of ISO 9001:2015.

Training Plan

Top management provide guidance on company strategy and objectives on an annual basis to all managers who consider the implications on their department and plan training needs accordingly, in line with the requirements of the company business plan. Your organization summarizes major training initiatives and activities planned for a given budget year.

The Line Manager or Supervisor is to develop, implement and monitor a training plan for the workers in their teams, based on the outcome of the Training Needs Analysis (TNA). Training plans are reviewed regularly to ensure that they are up to date and meet current demands.

Organization Chart

The organization chart is used to show the overall hierarchy of the business and the roles, responsibilities and authorities, including job titles and lines of reporting that operate within the quality management system.

The organization chart includes the roles and responsibilities that are required to comply with quality management system requirements to ensure they are integrated within our business processes.

Job Descriptions

For each job title identified, your organization develops a job description to provide a narrative of what the role entails and to identify all associated tasks. Top management are responsible for assigning relevant roles and responsibilities (e.g. the tasks allocated to each role) and the authorities (e.g. permissions and interfaces allocated within each role).

Annual Appraisal Reviews

Annual Appraisal Reviews

Training needs are identified through the Annual Appraisal Review process.

The Human Resources Manager and the Line Managers and Supervisors are responsible for sourcing suitable training from an approved provider and for pre-course arrangements and administration. The training is provided as per the plan, whilst training effectiveness is discussed and reviewed during the appraisal process.

Appraisal reviews establish the need for additional training or other actions to enhance personnel competency levels. Annual appraisal reviews are undertaken by the Line Manager or Supervisor and the employee.

Career Development

Competence and skills are subject to technological development; therefore, the Quality Manager presents training, competence and awareness data and trends for management review. Top management reviews customer requirements to identify any new training requirements, e.g. training for new equipment, tools or processes.

Competence spyglass


Permanent Employees

Each new employee receives ‘New Employee Orientation’.

Training is most effective when conducted before employees are assigned to a job or task and when changes in job assignment or tasks occur. Where a risk assessment identifies that training is required as part of the risk mitigation, training is provided before the process or activity begins.

The capability of an employee to meet the requirements of the job description and perform the tasks for which the employee was originally selected are deemed competent. Anyone deemed as being not yet competent to undertake their tasks safely must have an appropriate level of supervision.

On initial start with your organization, permanent employees are assessed by their Departmental Manager or Line Manager after the induction programme has been completed and the employee is assigned a work area, their skill levels are determined and recorded on the Departmental Competency Matrices.

Temporary Employees

On initial start with your organization the Departmental Manager or Line Manager will establish skills levels after the induction programme has been completed and the Temporary Employee is assigned a work area. Temporary production personnel that affect product quality (conformity) are provided with immediate training on the essential safety, quality and health issues by their Line Manager. This is documented in the temporary employee’s training file.

Line Managers and Supervisors who engage contractors are responsible for providing a local area induction and ensuring that the contractors are provided with information about potential known hazards of the environment in which they work. Records of contractor’s competency or licenses, their induction retained.


Employees who are hosting visitors must inform those visitors about emergency procedures. Event organizers must make information about safety available to anyone attending events on your organization’s premises. This covers emergency procedures and any other hazard-related information specific to that event. Provision of the information can be achieved by a number of methods.



Training Needs Analysis

All employees receive training as identified by an initial training needs assessment. The training requirements of employees are assessed against wider organizational policies and objectives. Job descriptions and work instructions establish the essential job functions, required skills and knowledge, and determine the necessary competencies required for a position.

Line Managers and Supervisors are responsible for completing a gap analysis (i.e. review of competence required versus competence held for the role) and producing and monitoring a training plan that satisfies any identified gaps. Training needs are also identified and documented through the appraisal process.

Specialist Training

Where special processes are identified, specific training to control these processes is provided.

Additional specialist training for particular workers is identified through the training needs analysis with input from risk assessments and work instructions, and may include hazard-specific training (e.g. hazardous chemicals, electrical safety, manual handling, confined spaces, etc.), prescribed training for licensing requirements (e.g. ionizing radiation, diving, forklift) or health and safety responsibilities training (e.g. first aiders, or emergency control personnel).

Staff with specific roles such as First Aiders and Fire Wardens must attend nominated training for that specific role.


On-the-Job Training

On-the-job training is provided by a more experienced employee or by an external trainer, skilled in the requirements of that particular activity as indicated by their training record. The responsible person, together with the employee, ensures that the required level is achieved after undergoing training.

The extent of the OJT provided is determined by the complexity of the process, the extent of information in the work instructions and techniques such as error-proofing.

Where special processes are identified, specific training to control these processes is provided. Training records are updated when a competence is attained.

General QMS Awareness

General QMS Awareness

All new employees must commence induction training during their first week of work at their normal place of work.  The initial induction brief will be provided by the Quality Manager.

The content of awareness training may include items covered in induction training, specific training, toolbox talks or any other health and safety issues that affect a number of employees in the workplace.

Company Induction

General company induction training is undertaken in accordance with role and task demands to ensure all employees are sufficiently familiarized with the basics of their position and workplace environment.

All new recruits (workers, contractors and temporary staff) receive induction briefings and periodic awareness training appropriate to the duration of their responsibilities.

Effectiveness and Evaluation

Your organization analyses and evaluates appropriate data and information arising from the monitoring and measurement of the human resources and competence process.

This may include the deployment and use of statistical tools, as appropriate. Actions to improve customer satisfaction take precedence as our organization considers trends and drives towards improvement.

Forms & Records

Training records are maintained as evidence of training delivery and assessment of competence.

Related Information You Might Find Useful

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Updated: 24th May 2021
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Richard Keen

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Human Resources & Competence Procedure

The purpose of this procedure is to define your organization’s process for employing and empowering human resources by identifying and roles, responsibilities and authorities, identifying training needs, providing opportunities for attaining competencies, assessing the effectiveness of training, and for planning, reporting and retaining associated training files and records. 15-pages, MS Word.

Forms & Reports also included:

  • Control of Human Resources & Competence Process Activity Map
  • Competency Matrix
  • Human Resources & Competence Process Map
  • Attendance List
  • Departmental Competence Matrix
  • Employee Competence Assessment
  • Employee Induction Checklist
  • Job Description
  • Training Evaluation
  • Training Needs Analysis

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