Process approach

For an organisation to function effectively it has to identify and manage a number of linked activities.

All activities use resources (e.g. people, plant, equipment) to transform a process input into a process output. The output of one process is often the input of the next process.

The Quality Management System (QMS) should be regarded as an inclusive system that describes our business and provides us with useful information (e.g. 8.4), rather than some strange, “alien” set of books that the Quality Manager runs exclusively for the benefit of the Certification Body.