What are the Benefits of ISO 9001 Certification?

Benefits of ISO 9001

Data shows that companies greatly benefit from becoming ISO certified:

  1. Customer Satisfaction
  2. Integration of Internal Policies and Procedures
  3. Improved Company Image and Reputation
  4. Company Culture that is Aimed Towards Continuous Improvement
  5. Opportunities for Partnerships
  6. Customer Focus
  7. Process Approach

Customer Satisfaction

To satisfy a customer’s needs, the company must first identify their market and its needs. By having insight regarding the needs of their market, companies are able to continuously deliver products and services that fulfill the needs of their market.

Integration of Internal Policies and Procedures

Collating all Quality Managements Systems (QMS) documents and having is certified as compliant by ISO aims to streamline the company’s processes and procedures.

Improved Company Image and Reputation

Getting or even attempting to get ISO 9001:2015 certification is no easy feat. As mentioned earlier, having this certification puts a company in the ranks of other companies from around the world that follow the same quality standards.

Company Culture that is Aimed Towards Continuous Improvement

A company that complies with the ISO 9001:2015 have procedures that aim to improved products and services; it also aims to promote the professional development of its employees and the company culture.

Opportunities for Partnerships

Because getting ISO-certified impels that they meet international standards of practice, there are certain companies that make ISO certification as a requirement to become an accredited supplier in their organization.

Customer Focus

The goal of any business is to satisfy the customer and keep them happy. All steps in the process of improvement should be made with this goal in mind. As a business implements ISO 9001, every decision will be made with the customer and their satisfaction in mind.

Process Approach

The premise behind emphasizing the process that is used is that a process can be controlled and repeated, while results are largely a result of the process. By focusing on a process that is proven to produce the desired results, you can increase the rate at which you achieve these results.

ISO 9001 certification

Benefits of ISO 9001 Accreditation

Although achieving ISO 9001 accreditation can be a long, sometimes complicated, process for companies, the benefits that come from it is well worth the effort.

Increase Revenue

Some potential customers and business partners may require ISO 9001 before they consider doing business with you. Having an ISO 9001 certification shows that your company is dedicated to providing quality care and service.

Continual Improvement Of Your Products and Services

The result of adopting a quality system within your company is continual improvement of products and services.

Understand Your Company Processes

ISO 9001 requires you to identify and communicate your systems and processes in the form of business metrics—or data—to better manage and control such systems.

Business metrics can help you understand and evaluate how your company is performing concerning your QMS objectives.

Improve Operations

Your customers are better off when you are able to provide quality services and products consistently. To do this, you need to increase your control over your processes, and there’s no better way to do it than by understanding your systems first.

Improve Morale and Job Satisfaction

Previously mentioned was how your customers would see the difference when you implement an ISO 9001 system, but they’re not the only ones who’ll notice. In fact, your employees will be the very first to see a significant, positive change in your company and professional culture. As a result, your employees will be happier and will perform much better than ever before.

In addition to that, an ISO 9001 system will also help your employees learn how to do their jobs better and more efficiently, from setting objectives and streamlining procedures, to providing feedback on whether they can meet those objectives based on their performance. 

Focus on Quality

An ISO 9001 system will require that your company stays focused on providing consistent quality to your employees and customers alike. To do this, different types of audits—such as internal, registration, and self-process audits—will need to happen to monitor your progress to make sure you’re moving in the right direction.

Routine audits—such as every quarter—will provide the feedback you need to ensure you’re not straying from quality standards, and that your company is remaining in line with its goals and mission.

save money

Save Money

Every business looking for a profit wants to cut down on overhead and other costs; an ISO 9001 system will help with that. As your company’s operations and processes begin to improve over time, you will be able to hit your company’s objectives easier, faster, and more consistently. With consistency, it won’t be much longer until you start to see tangible results.

For one, you’ll decrease the amount of process waste you used to produce with a higher quality, more efficient system. As a result, you’ll make more money on the products you are able to turn around—all while eliminating costs for scraps.

Earn Recognition

Finally, since ISO 9001 is a worldwide standard through the International organization for Standardization (ISO), your company will be among a select group of over one million organizations in the world with this prestigious certification!


What Are The Benefits Of Acheiving ISO 9001?

As previously mentioned, there are a lot of benefits that come with ISO 9001 certification for everyone involved.

If you are considering going through the process of ISO 9001 certification, it seems like the first step to familiarize yourself with how everyone will benefit from this achievement.

Who Benefits from ISO 9001 Certification?

  1. Business Owner(s)
  2. Management
  3. Employees
  4. Customers

As you might have already guessed, you as the business owner will certainly benefit from ISO 9000 certification for a wide variety of reasons. However, most people don’t know that this effect trickles down to all branches of the company.

The others who benefit from a solid ISO 9001 quality management system include management of the company, the employees on all levels, and the customers who purchase the products and services that the company provides.

Now, let’s take a closer look at what each of the people in these positions can take away from ISO 9001 certification in a positive way, starting with the business owner.

How A Business Owner Benefits from ISO 9001 Certification

  1. Increased customer base
  2. More revenue and cash flow within the business
  3. Longevity with management and employees

The business owner, as you might have already guessed, will benefit from ISO 9001 certification in many ways, especially in the financial aspect.

When a company is running smoothly and maintaining quality at the same time, there is an increased customer base.

With more customers comes more money and cash flow, which makes a happy business owner. After all, who doesn’t love to have increased revenue in their business?

In addition, the business owner will have more longevity with management and employees that they hire, because they have created a positive workplace for everyone involved.

As a result, they will be more inclined to do their job the best that they can, and will actually want to be a part of the company long term. It goes without saying that the business owner will make a lot more money this way, as well.

How Management Benefits from ISO 9001 Certification

  1. More organized workplace
  2. Ease of managing operations with a clear set of tasks
  3. More control over employees
  4. Ethical procedure for correcting employee behavior

Management, on the other hand, will benefit from ISO 9001 certification when they experience a more organized workplace.

This new organization will include the ease of managing operations through a clear set of tasks. When the ISO 9001 quality management system is picked up by a business of any size, all managers are required to pick up on the new guidelines of a special quality manual.

This will assist them in understanding what their tasks are on a daily, weekly, and monthly basis. These guidelines can be viewed as somewhat of a checklist that management will go through in order to keep all employees in line and make sure everything is running smoothly.

With the implementation of this new system, management will also enjoy more control over employees for increased productivity and better results, as well as a clearly outlined and ethical procedure for correcting employee behavior, instead of taking more serious action in the event of a mistake.

How Employees Benefit from ISO 9001 Certification

  1. More organized workplace with clear expectations of work
  2. Rewards and incentives through QMS
  3. Opportunity to correct non-conformances

Employees also benefit from ISO 9001, believe it or not. For starters, they can also enjoy a more organized workplace, where they have very clear expectations of work.

When the new quality management system is implemented, each individual employee will have their own set of tasks that they must complete in a quality manner on a daily basis.

In addition to what is expected of them, they work closely with their supervisors and management, who are carefully overseeing what they are doing in the workplace.

They can gain rewards and incentives through the quality management system, which will motivate them to reach their full potential at work, while contributing to the growth and success of the company.

In the event that they ever make a mistake, all employees are given the opportunity to correct all non-conformances and get back in line with ISO 9001 standards.

How Customers Benefit from ISO 9001 certification

  1. Higher quality products and/or services
  2. Rewards and incentives from the company to continue business
  3. Having a voice in the company

Finally, the customers will benefit from ISO 9001 through higher quality products and/or services. No matter what the company offers to its customers, it will be improved significantly after the implementation of ISO 9001 standards.

Customers can also receive rewards and incentives from the company to continue business, but the most valuable benefit might be the voice that they receive.

ISO 9001 quality management systems rely on both positive and negative feedback from the customers in order to successfully help each business reach their full earning and customer satisfaction potential.

Video — Benefits of getting ISO certified

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Updated: 14th May 2022
Author: Richard Keen

Richard Keen

Richard Keen

Richard is our Compliance Director, responsible for content & product development.
But most importantly he is ISO's biggest fanboy and a true evangelist of the standards.
Learn more about Richard