Benefits of ISO 9001
Data shows that companies, their workforce and customers benefit significantly from ISO 9001 quality management systems.
Customer Satisfaction
To satisfy a customer’s needs, the company must first identify its market and its needs. With insight into this market's needs, companies can continuously deliver products and services that fulfill those needs.
Integration of Internal Policies and Procedures
Collating all Quality Management Systems (QMS) documents and having them certified as compliant by ISO aims to streamline the company’s processes and procedures.
Improved Company Image and Reputation
Getting or even attempting to get ISO 9001:2015 certification is no easy feat. As mentioned earlier, having this certification puts a company among those worldwide that follow the same quality standards.
Company Culture that is Aimed Towards Continuous Improvement
A company that complies with ISO 9001:2015 has procedures that aim to improve products and services; it also aims to promote the professional development of its employees and the company culture.
Opportunities for Partnerships
Because getting ISO-certified requires meeting international standards of practice, certain companies require ISO certification to become accredited suppliers in their organization.
Customer Focus
Any business's goal is to satisfy customers and keep them happy. All steps in the improvement process should be made with this goal in mind. As a company implements ISO 9001, every decision will be made with the customer's satisfaction in mind.
Process Approach
The premise behind emphasizing the process used is that a process can be controlled and repeated, while results are primarily a result of the process. By focusing on a proven method to produce the desired results, you can increase the rate at which you achieve these results.
Who Benefits from ISO 9001 Certification?
- Business Owner(s)
- Management
- Employees
- Customers
As you might have guessed, a business owner, you will undoubtedly benefit from ISO 9000 certification for various reasons. However, most people don’t know this effect trickles down throughout the company.
Other beneficiaries of a solid ISO 9001 quality management system include the company's management, its employees, its suppliers, and its customers, who purchase its products and services.
Now, let’s take a closer look at how everyone can benefit from ISO 9001 certification.
How A Business Owner Benefits from ISO 9001 Certification
- Increased customer base
- More revenue and cash flow within the business
- Longevity with management and employees
As you might have already guessed, the business owner will benefit from ISO 9001 certification in many ways, especially financially.
When a company runs smoothly and maintains quality simultaneously, its customer base increases.
With more customers comes more money and cash flow, which makes a business owner happy. After all, who doesn’t love increased revenue in their business?
In addition, the business owner will have more longevity with management and employees that they hire because they have created a positive workplace for everyone involved.
As a result, they will be more inclined to do their job the best that they can and will actually want to be part of the company long term. It goes without saying that the business owner will also make a lot more money this way.
Increase Revenue
Some potential customers and business partners may require ISO 9001 before considering doing business with you. An ISO 9001 certification shows that your company is dedicated to providing quality care and service.
Save Money
Every business looking for a profit wants to cut overhead and other costs; an ISO 9001 system will help. As your company’s operations and processes improve over time, you can hit your company’s objectives easier, faster, and consistently. With consistency, it won’t be long until you start seeing tangible results.
For one, you’ll decrease the amount of process waste you used to produce with a higher quality, more efficient system. As a result, you’ll make more money on the products you can turn around—all while eliminating costs for scraps.
Earn Recognition
Finally, since ISO 9001 is a worldwide standard through the International Organization for Standardization (ISO), your company will be among a select group of over one million organizations worldwide with this prestigious certification!
How Management Benefits from ISO 9001 Certification
- More organized workplace
- Ease of managing operations with a clear set of tasks
- More control over employees
- Ethical procedure for correcting employee behavior
On the other hand, management will benefit from ISO 9001 certification when they experience a more organized workplace.
This new organization will facilitate operations management through a clear set of tasks. When a business of any size adopts the ISO 9001 quality management system, all managers are required to follow the new guidelines of a special quality manual.
This will assist them in understanding their tasks on a daily, weekly, and monthly basis. These guidelines can be viewed as somewhat of a checklist that management will follow to keep all employees in line and ensure everything is running smoothly.
With the implementation of this new system, management will also enjoy more control over employees for increased productivity and better results. There will also be a clearly outlined and ethical procedure for correcting employee behavior instead of taking more serious action in the event of a mistake.
Focus on Quality
An ISO 9001 system will require that your company stay focused on providing consistent quality to your employees and customers. To do this, different types of audits—such as internal, registration, and self-process audits—will need to happen to monitor your progress and ensure that you’re moving in the right direction.
Routine audits—such as every quarter—will provide the feedback you need to ensure you’re not straying from quality standards and that your company remains aligned with its goals and mission.
How Employees Benefit from ISO 9001 Certification
- A more organized workplace with clear expectations of work
- Reforrds and incentives through QMS
- Opportunity to correct non-conformances
Believe it or not, employees also benefit from ISO 9001. For starters, they can enjoy a more organized workplace with very clear expectations of work.
When the new quality management system is implemented, each employee will have a set of tasks that they must complete in a quality manner on a daily basis.
In addition to what is expected of them, they work closely with their supervisors and management, who carefully oversee their work in the workplace.
Through the quality management system, employees can gain rewards and incentives, which will motivate them to reach their full potential at work while contributing to the company's growth and success.
If they ever make a mistake, all employees are given the opportunity to correct all non-conformances and bring the company back into compliance with ISO 9001 standards.
Understand Your Company Processes
ISO 9001 requires you to identify and communicate your systems and processes through business metrics—or data—to manage and control such systems better.
Business metrics can help you understand and evaluate how your company is performing in relation to your QMS objectives.
Improve Operations
Your customers will benefit from your consistent provision of quality services and products. To achieve this, you need to increase your control over your processes, and there’s no better way to do this than by understanding your systems first.
Improve Morale and Job Satisfaction
Previously mentioned was how your customers would see the difference when implementing an ISO 9001 system, but they’re not the only ones who’ll notice. Your employees will be the first to see a significant, positive change in your company and professional culture. As a result, your employees will be happier and will perform much better than ever before.
In addition, an ISO 9001 system will also help your employees learn to do their jobs better and more efficiently, from setting objectives and streamlining procedures to providing feedback on whether they can meet those objectives based on their performance.
How Customers Benefit from ISO 9001 Certification
- Higher quality products and services
- Rewards and incentives from the company to continue business
- Having a voice in the company
Finally, customers will benefit from ISO 9001 through higher-quality products and/or services. No matter what the company offers to its customers, it will be improved significantly after the implementation of ISO 9001 standards.
Customers can also receive rewards and incentives from the company to continue the business, but the most valuable benefit might be the voice that they receive.
ISO 9001 quality management systems rely on both positive and negative feedback from customers to successfully help each business reach its full earning and customer satisfaction potential.
Continual Improvement Of Your Products and Services
The result of adopting a quality system within your company is continual improvement of products and services.
