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5.3 Organizational Roles, Responsibilities and Authorities [ISO 9001 Procedure]

Organizational Roles, Responsibilities and Authorities for ISO 9001

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How to Implement the Requirements

Roles and responsibilities - develop an organization chart and create job descriptions to satisfy the requirements:

  • Clearly define roles, responsibilities and authorities
  • Communicate those responsibilities and authorities throughout the organization
  • Check the requirements are communicated and customer focus understood
  • Responsibility for reporting, monitoring measuremen, nonconformity and corrective action

Examples of objective evidence to verify implementation might include:

  • Communication of roles, responsibilities and authority
  • Processes and procedures to fulfill requirements are adequately resourced
  • Awareness of expectations is demonstrated in all relevant levels of the organization
  • Reporting on the operation (audits & inspections) nonconformity and performance of the QMS is done (business meetings, KPI reviews, etc.)

ISO standards dictate you should seek evidence that your organization’s personnel have not only been advised of their QMS responsibilities and authorities, but also that they understand these in the context of the overall purpose of the QMS.

Top Managements' Responsibilities

It is a requirement of ISO that Top Management must assign relevant roles, responsibilities and authority for:

  • Preserving the integrity of the organization’s QMS during changes
  • Determining opportunities for improvement

Don’t Try to Manage It All Alone!

Our ISO Auditors and Quality Manager Trainers have been in this industry for years, and since 2002 we’ve been providing thousands of small businesses and large corporations with the tools they need to get certified.

Instead of trying to create everything you need to follow this process from scratch, use ours. We have procedures, templates, checklists, process maps, forms and gap analysis tools to help you control your documented information without missing a single input or output.

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Roles & Responsibilities ProcedureRoles & Responsibilities Procedure

This procedure outlines your organization’s approach to defining and documenting the roles and responsibilities (e.g., tasks allocated to a role) of those involved in the quality management system, including the necessary authorities (e.g., permissions allocated within the role) that may be associated with the role or responsibility.

Free Download - Control of Calibrated Equipment Procedure - this will give you a good idea of what to expect when you purchase the procedure.

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Process MapsProcess Maps

  • Roles, Responsibilities & Authorities Process Overview (turtle diagram)

Reports & FormsReports & Forms

  • Job Description
  • Authority Matrix
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Are The Templates Suitable For You?

Bought by Small Businesses and Large Corporations our templates have been sold online in 132 counties for more than 20 years – since 2002.
Used by Small Businesses – dentists, accountants, engineers
Used by Large organizations – hospitals, power plants, aircraft manufacturers
The Templates are used by first-timers following our step-by-step, clause-by-clause guidance documents; and experienced Quality Managers wishing to streamline and improve their existing documentation.
The application of our templates is scalable and generic; regardless of the size and type of organization. The elements that form the quality management system are the same.
Written in International English – our Templates are used Worldwide. The standard of documentation is exactly the same in the U.S. as it is in the U.K., Australia or Dubai.
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1. Our customizable templates save you time and money by offering a streamlined process to create your quality documentation
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