In some cases, the customer provides you with their own product which you then work on an sell back to them. This includes:
NB intellectual property also includes drawings or specifications supplied by the customer, links to Document control 4.2.3.
Identify, segregate and protect customer property from the time of receipt, during storage and throughout the product realization process. In the event that customer property is lost, damaged or otherwise identified as unsuitable for use, these conditions should be recorded and reported to the customer.
Some organisations do not deal with customer property; if this is the case, you are free to exclude this requirement from your quality management system - so long as the excluded requirement does not:
It is not a mandatory requirement to document your customer property process. However, you should always look to adequately define and control any operational processes that directly impact upon product quality. Therefore, the implementation of a control of customer property procedure will be appropriate to most businesses where such activities are undertaken.
Develop and implement a procedure that defines how products are:
We provide a Control of Customer Property Procedure template to help you manage this process in many of our ISO Templates.
The effectiveness of the customer property process is often determined by the quantity and frequency of non-conformances that result in deviations from correct storage methods or issues resulting from misidentification.