The product and service provision planning process defines the following controls, as appropriate to the product. This plan is sometimes called a quality plan.
The resulting plan may be a one-off, project-specific plan or more general documentation.
Planning also leads into the following areas of product realization (doing the job):
Some exclusions are permitted but the exclusions are limited to the Product Realization requirements (ISO9001:2008 Section 7).
Exclusions are only permitted where an element of Section 7 is genuinely not relevant to the company.