ISO 9001 clause 5.5.3 states
Top management shall ensure that appropriate communication processes are established within the organization and that communication takes place regarding the effectiveness of the Quality Management System.”
Employees are the key target audience for internal communication. It is impossible to build an efficient business without a strong information sharing culture, teamwork, and shared values. Internal communications help to support these concepts in a practical way.
Information communicated internally might relate to:
It is not a mandatory requirement to document and control your internal communications process for acheiving ISO 9001:2008 certification. However, you should always look to adequatley define and control any operational processes that forms an integral part of your overall management system.
If the need for a planned and controlled internal communucation process is vital in acheiving product quality; then a documented procedure is generally required.
Implement an internal communication process that:
We provide an Internal Communication Procedure in many of our ISO Templates.
The effectiveness of internal communication should be regularly assessed. This may be done through management reviews, employee surveys, audits and informal discussions.