Written by quality management experts, proven to work, our process maps are available to buy individually or as part of a complete ISO Template.
Free download - Calibration Process
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The purpose of this process is to ensure that all inspection and test equipment used for product and process verification is calibrated against nationally traceable standards at specified intervals and that such devices are available to ensure continuity of measurement capability.
Customer Complaints & Feedback Process
The purpose of this process is to moitor, measuring and take appropriate corrective action from customer complaints and feedback.
Customer Satisfaction Process
This document describes the methods for measuring, monitoring and interpreting customer satisfaction to determine if you are meeting customer requirements.
Product Realization & Planning Process
The purpose of this process is to define the activities required to ensure that product realization and planning encompasses the determination of product and process quality objectives, development of required processes, documentation and records.
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All of the templates are supplied as MS Word (2007) documents to be edited and modified to suit your company.
Yes, the templates use styles for text and headlines, allowing you to easily and quickly adjust the formatting.
Yes, the table of contents (TOC) is auto formatted to align with headings 1,2, etc.
We use the same numbering sequence as ISO 14001 in our Environmental Management System templates. You are free to replace these with a system that works best for your staff and for the business - as long as the system is logical, documented and communicated, it should be more than adequate.
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1. After payment you will be taken to the download page. You can download the files immediately to your computer or dropbox.
2. You will be sent 2 emails. The first contains a link to the download files. The second is a sales receipt.
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Yes, we provide ongoing technical support and can advise on questions regarding the templates and their application.
Please contact us to discuss your requirements and ensure our templates are right for you.
Yes we offer ISO consultancy services in the UK, please contact us for more information.
Template license - the product is licensed for you to use within one company indefinately. For more details please read our terms and conditions.
Support and Updates - you receive one years email support and updates from the date of purchase. If you have any questions, please email our support team with your documentation attached along with your questions.
No. If you wish to use the templates for another company, please email us your requirements and we will offer you a discount on subsequent purchases.
Product development - major updates occur once a year, generally in January or February. This includes updates to the Environmental Management Template, procedures and supporting materials.
Auditors like to see continuous improvement to your Quality System documentation. We aim to help you by refining the documentation through projects we have worked on throughout the year. Implementing these changes to your Quality Manual or Procedures provides evidence of this work for your next Audit.
We also provide new content we insert into the Template packages to you free of charge - for example this year we are working on training materials for Internal Auditor and Staff Training.
Minor improvements are not usually scheduled for release as an update unless they will help your business - such as better processes or flow-chart diagrams.
If you are new to ISO 14001:2015 you should buy the 'guidance' version.
Please contact us if you are unsure which version of the Template is suitable for you.
Yes. They contain everything required to achieve ISO 14001 certification.
A. If you are just looking for help documenting your Quality Manual and Procedures - this will take 2 to 3 days.
B. Implementing ISO 14001 will take anywhere from 1 month to 9 months, depending on:
For more information regarding the steps needed to gain ISO 14001 certification please read How do I implement ISO 14001?
Yes, our templates are purchased and used Worldwide. ISO 14001 is an international standard and this is reflected in our templates.
Please email email@example.com or call us on 020 8144 1863 if you have any questions about our quality management templates and if they're suitable for you.
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'Excellent value for money, simple, easy to follow, professional and comprehensive and would recommend it without reservation to any company seeking ISO accreditation. With these documents, we achieved accreditation, with praise from the accrediting organisation for our outstanding system.'
- Chania Trent GPS Ltd
'I found the service exceptional and the content of the manufacturing Pack easy to use, understand and implement. Definately leagues ahead of competitors offerings.'
- PMD Device Solutions Limited
'Excellent quality manual and procedures - Easy to use.'
- Asco Industries
'A massive assist within the implementation process and subsequent U.K.A.S certification award. The external Auditors commented upon the presentation standard of the documentation. Simple to follow and amend to bespoke requirements and procedures.'
- Queensgate Instruments