7.2 Competence (ISO 9001:2015)

ISO 9001:2015 ISO 9001:2008 Summary of Changes
7.2 Competence 6.2.1 General A new requirement for the organization to establish a process for assessing existing staff competencies against changing business needs and prevailing trends.
6.2.2 Competence, Training And Awareness No change.

This requirement is comparable to ISO 9001:2008 clause:

  • 6.2.1 Human Resources - General
  • 6.2.2 Competence, training and awareness

but additionally, you should check whether your organization takes action to address competency issues whilst checking that they were effective.

Your organization should establish a process for assessing existing staff competencies against changing business needs and prevailing trends. Check for evidence that all staff which work under your organization’s control are competent, and that evidence continuing competence is maintained as documented information in accordance Clause 7.5.

Define competency requirements by:

  • Actively identifying training requirements
  • Actively delivering training
  • Actively monitoring the effectiveness of training

Training should never be performed as a knee-jerk reaction with no real objectives, but instead, it should be geared toward empowering each employee with the skills and knowledge they need to move the organisation forward and enhance customer satisfaction.

Staff should be trained to improve their skills and overall performance. Comparing existing performance to post-training performance is a simple way of assessing the effectiveness of training.

Consider making provision for the following audit questions:

  • What training is given to new employees?
  • How is training evaluated?
  • What steps are taken when training is deemed ineffective?
  • What types training records are maintained?

Should I document our competence, training and awareness?

It is not a mandatory requirement to document your competence, training and awareness process, but since the competency of your staff is vital to achieving product and service conformance, you should always look to define and control this process. The implementation of a competence, training and awareness procedure should be a priority of all businesses.

How's best to document competence, training and awareness?

Develop and implement a procedure that defines:

  • The responsibilities for coordinating training activities
  • How training needs are determined
  • How training is delivered
  • How training is evaluated
  • What records are maintained

Looking for help documenting 7.2 Competence?

We provide a template for the operational procedure '7.2 Competence' to help you document this process in many of our ISO Templates.

documenting the processes

Measuring competence, training and awareness effectiveness

The effectiveness of the competence, awareness and training process is verified by looking for evidence of an appropriate monitoring program that ensures the continuing development of staff and their ability to deliver.

Ongoing changes in competency requirements, due customer requirements, will often demonstrate the organisation’s ability to proactively manage this process.