PLAN your quality system

Plan your Quality Management System – how it will be documented, what resources will be needed, who will have responsibility for what and how the effectiveness of the management system will be evaluated and communicated.

ISO 9000:2005 Principles

The Process approach, Leadership and people and Customer focus are concepts at the heart of quality management.

ISO 9001:2008 Base Clauses

Process planning, Management commitment, The Quality policy and Customer focus are Base Clauses showing how the Principles relate to the main requirements.

ISO 9001:2008 Requirements

Documentation, Process planning, Resource management, Communication, Human resources, Customer processes and Customer satisfaction are requirements that must be interpreted, implemented and maintained.

ISO 9001 quality manual template tutorials