Leadership and people

Leaders (top management) establish the purpose and direction of the organisation. They create the environment in which people become fully involved in achieving the organisation's goals.

People are the organisations greatest resource. Their full involvement enables their abilities to be used for the organisation's benefit.

ISO 9001 Base Clauses: 5.1 Management commitment, 5.3 Quality Policy, 5.5 Responsibility and authority.

The commitment and active involvement of top management are essential for the development and maintenance of an effective Quality Management System (QMS). The objective of the QMS is to ensure customer satisfaction (5.2). Therefore, top management must develop and communicate it's policy and objectives (5.1 and 5.3), ensure that people are aware of their roles and responsibilities (5.5.1) and encourage open, two-way communication (5.5.3).

Before the battle, it is tradition for the General to address the troops:

  1. Our mission is ...
  2. It's specific objectives are ...
  3. And your part in it is ...