ISO 9001 procedures

• Free PDCA Guidance
• PLAN your quality system
• DO day-to-day tasks
• CHECK the results
• ACT to improve

• ISO 9000:2005 Principles
• Process approach
• Leadership and people
• Customer focus

• ISO 9001:2008 Base Clauses
• 4.1a - 4.1d Process planning
• 5.1 Management commitment
• 5.3 Quality policy
• 5.2 Customer focus

• ISO 9001:2008 Requirements
• 4.2 Documentation
• 7.1 Process planning
• 6 Resource management
• 5.3.3 Communication
• 6.2 Human resources
• 7.2 Customer processes
• 8.2.1 Customer satisfaction

ISO 9001 procedures may be:

• Text-based procedures
• Flow-charts and process maps
• Customer specifications (see 7.5.4)
• British or International standards
• Product-related legislation (e.g. CE Regulations, CDM Regulations, etc.)
• Paper-based or electronic

ISO 9001 also refers to applicable regulatory requirements (1.1).

For example, in the UK:

• CDM Regulations apply in the construction industry
• IEE Regulations apply to electrical engineers
• CE Regulations apply in many industries

Decide which, if any, regulations apply to you.

Where there are regulations, they may require a greater level of documentation than ISO 9000.