Continual improvement

Continual improvement (8.5) should be the organisation's permanent objective.

Auditors will look for evidence that your organisation is analysing data from process monitoring, and is then taking the results forward for evaluating process efficiency and/or improving process output. One point that should be specifically examined is the consistency of the way in which the improvement of any one process contributes to meeting the overall objectives, so as to ensure that this will not conflict with the achievement of other objectives.