Your preventive action procedure must explain how you:
Preventive action is a pro-active procedure i.e. dealing with the problem BEFORE it happens.
Preventive action should be considered as a proactive undertaking. For example, if we anticipate a potential problem and take action to eliminate the causes and prevent the occurrence of that problem, this is considered to be preventive action.
To understand what an auditor will look for, see the Auditing Preventive Action paper on ISO 9000 Auditing Practices Groups' website.
Our Quality Manual Template includes the preventive action procedure already documented for you.
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