8.5.2 Corrective action

Your corrective action procedure must explain how you:

  • Review non-conformance and customer complaints
  • Decide the cause of the problem
  • Decide an appropriate course of action to stop the problem recurring
  • Put the plan into action
  • Ensure that the action has solved the problem

Corrective action is re-active i.e. dealing with the problem AFTER the event.

Our Quality Manual Template includes the corrective action procedure already documented for you.

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8.5.2 Corrective Action

A corrective action should be considered as a reactive response since it is taken upon detection of a non-conformance. An organisation will first correct or contain the problem and then determine its root cause so they can take corrective action to prevent its recurrence.

Develop a procedure to control corrective actions.