ISO 9001 Product and service provision

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7.5 Product and service provision

Free PDCA Guidance
PLAN your quality system
DO day-to-day tasks
CHECK the results
ACT to improve

ISO 9000:2005 Principles
Process approach
Leadership and people
Customer focus

ISO 9001:2008 Base Clauses
4.1a - 4.1d Process planning
5.1 Management commitment
5.3 Quality policy
5.2 Customer focus

ISO 9001:2008 Requirements
4.2 Documentation
7.1 Process planning
6 Resource management
5.3.3 Communication
6.2 Human resources
7.2 Customer processes
8.2.1 Customer satisfaction

ISO 9001 specifies five aspects to control:

Process control 7.5.1
Special processes 7.5.2
Identification and traceability 7.5.3
Customer property 7.5.4
Product preservation 7.5.5

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