The objective is to ensure that the ISO 9001 Quality Management System remains suitable, adequate and effective. The review should assess opportunities to improve (see 8.4) and the need to change the QMS, quality policy and quality objectives.
There is considerable emphasis on top management as being seen to be on-board. Top management is defined as those person(s) who direct the organisation at the highest level. The principal message that top management must convey is that the objective of the business is to keep the customer happy.
Aim to do a management review at least once a year or more often if appropriate. Little and often is best; there is nothing to say that you have to go through the full agenda each time, nor is there any need to duplicate effort if you cover certain aspects as part of other management meetings.
The management review process should focus on the following inputs:
The management review process should generate the following outputs:
It is not a mandatory requirement to document the management review procedure for acheiving ISO 9001:2008 certification, however you should always look to adequatley define and control any operational processes that forms an integral part of your overall management system.
If the need for a planned and controlled management review process is vital in acheiving product quality; then a documented procedure is generally required.
Develop and implement a management review procedure that defines:
We provide a template for the operational procedure '5.6 Management Review' to help you document this process in many of our ISO Templates.
The management review process can be measured by assessing the effectiveness of key decisions that they relate to, e.g. budgetary changes, forecasts, revised resources plans or changes to the quality policy or objectives. Management review outputs are intended to improve your business; auditors will look for evidence that this is being achieved.