ISO 9001 Responsibility & authority

• Free PDCA Guidance
• PLAN your quality system
• DO day-to-day tasks
• CHECK the results
• ACT to improve

• ISO 9000:2005 Principles
• Process approach
• Leadership and people
• Customer focus

• ISO 9001:2008 Base Clauses
• 4.1a - 4.1d Process planning
• 5.1 Management commitment
• 5.3 Quality policy
• 5.2 Customer focus

• ISO 9001:2008 Requirements
• 4.2 Documentation
• 7.1 Process planning
• 5.3.3 Communication
• 6.2 Human resources
• 7.2 Customer processes
• 8.2.1 Customer satisfaction

Job descriptions must be communicated to relevant staff, see Competence, awareness and training 6.2.2.

Also, a "Quality Systems Manager" must be nominated, see Management representative 5.5.2.

The Quality Manual will normally include organisation charts and references to job descriptions.