5.5 Responsibility, authority and communication

Top management shall ensure that responsibilities and authorities are defined and communicated within the organisation. There are three aspects to this requirement: 

5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and Authority

Develop and insert a management hierarchy/organisation chart and define job descriptions:

  • Clearly define roles, responsibilities and authorities
  • Communicate responsibilities and authorities

5.5.2 Management representative

Assign a Quality Management Representative who will be responsible for:

  • Overseeing the quality management system
  • Reporting the status of your quality management system
  • Supporting the improvement of your quality management system