ISO 9001 Communication

• Free PDCA Guidance
• PLAN your quality system
• DO day-to-day tasks
• CHECK the results
• ACT to improve

• ISO 9000:2005 Principles
• Process approach
• Leadership and people
• Customer focus

• ISO 9001:2008 Base Clauses
• 4.1a - 4.1d Process planning
• 5.1 Management commitment
• 5.3 Quality policy
• 5.2 Customer focus

• ISO 9001:2008 Requirements
• 4.2 Documentation
• 7.1 Process planning
• 6 Resource management
• 5.3.3 Communication
• 6.2 Human resources
• 7.2 Customer processes
• 8.2.1 Customer satisfaction

The effectiveness of the Quality Management System must be communicated.

sample messages:

• Are we achieving Quality objectives 5.4.1?
• What's happening with Customer satisfaction 8.2.1?

sample methods:

• Team-briefing
• Notice-board
• Intranet
• Company newsletter
• Employee surveys, suggestion schemes